Institution Building -Strengthening: Every unit and agency in public adminstration at all levels has a critical role to play in continously improving the overall well-being of the stakeholders it is expected to serve. However, more often than not, these entities get mired into routine administrative and maintenance tasks of transactional nature, side stepping the larger puprposes they are meant to serve. Instituional Strengthening is an ongoing process of revitalising the organisation’s purpose, operational activities and the impact it is creating for the well-being of its intended stakeholders. The interventions given below are the key components of instrituional strengthening processes

Instituional Purpose and Key Guiding Principles for Designing and Implementing Public Interest Policies and Programmes

Assurance of Services for Impact: The Public Policies and Programmes should be dsigned in such manners to create lasting impact in the situations addressed. The Assurance dimension will consider the factors as below.

• Comprehensiveness of Planning
• Linkage to the State / Citizen Need (Articulation and Data base)
• Measurable Indicators
• Means and End Linkages
• Periodical Review & Monitoring
• Linkage with Global Policy Frameworks
• Statutory Instrumentation ( Law, Act, GO)

Ease of Access: Citizen / benefiary constituency shall have ease of acccess to the promised services. Multiple access points, transparency, complaints and grievances handling and such interventions are essential for improving access.

People Capability for accessing services:The purpose of the policies and programmes is achieved only when all the entitled beneficaries are able to access and benefit from them. Most often for lack of knowledge and convenience, even people wih entitlement may be unable to avail the promised bendfits. Repeated Public Awareness, Education, Saturation of all the Needy, Periodical Assessment and Impact Evaluation Studies and International Recognition will provide required credibility for the programmes and citizens will have the impact relaised.

For moving the Instituions in the direction of ongoing revitalistion, the undermentioned building processes are to be adopted thrugh capcity building and ssytems reengineering.

Leadership:The Organisational Leadership is the key mover of the entire revitalisation journey. The leader plays key role in setting the organisational Vision, Mission ( including redefining and reassuring ) and the supporting interventions. The depth and intensity of support interventions wholly depends on the leadership drive and commitment.

Technology Systems and Processes: Irrespective of the size of the Institution, having systematic and standardised processes for running every aspect of the business will result in productive and effective use of the organisational resources. The Leader’s contribution / role for the organisational growth and results achievement depends on the extent to which she has encouraged and established systematic processes.

Stakeholder Involvement: In the operations of public institutions, stakeholders interests lay the direction for the purpose and functionlity of the institution. Consultations at appropriate intervals for plolicy planning, implementation evalution and impact measurment are essential for the success of the institutions.

ransparency and Accountability: The credibility of a public institution solely depends on the transparency and accountability it has exhibited in the implementation of its policies and programmes. Mechanisms for measurement and Suo-motu disclosure of the successes and failures are essential for promoting the transparency and accountability culture in public institutions.

Staff Capabilities and Service Attitudes: Capabilities and service attitudes of the staff at the delivery end are important for the success of public policies and programmes, not withstanding the strength of the policies themselves. Institutions should continuously get engaged in improving the staff capabilities and their service delivery attitudes.

ALMaC provides multipronged services to public institutions in the areas of Service Delivery Improvement interventions, Governance Processes Reengineering, Leadership, Change Management, and Institution Building, Strategic Planning, HR Systems and Competency Building, Performance Management and Accountability, Transparency and RTI Mechanisms