Government Service Delivery and Institution Building

Supporting Government Departments for developing and delivering public good Policies and Programmes

Services – Overview

In the constantly changing and demanding socio-political environment of the present-day Indian society, public service organisations in the governmental framework face far too many performance challenges. The wide range of the service base from individual citizen to different interest groups and the larger community, adds complexity to the service delivery results. While the challenges are created by ever-rising societal aspirations, economic spurt, international influence, social disparities, vociferous stakeholders and changing political equations, they ultimately reflect upon the service delivery efficiencies of these Institutions. The community and stakeholder satisfaction indicators are most often truly negative and call for large scale improvements in several aspects of the functioning of the governmental organisations.

Addressing these emerging challenges require large scale capacity building among public managers and leaders so that rapid changes can be initiated for redesigning the existing organizational processes to ensure coherence and accountability in rendering the public services.

ALMaC provides a wide range of services to the government organisations applying professional management practices for improving the service delivery efficiencies and the quality of the basic services. Combining these interventions, ALMaC has developed and implemented practical good governance models of service delivery and institutional management in departments such as Police, Urban Development and Municipal Administration, Rural Development, Health, State Administration, and Social Welfare.


The globalised business environment provides innumerable opportunities for organisations to grow and excel with deft adoption of contemporary technology, business management strategies, operational models, and practices. However, the uncertainties in the competitive environment throw most organizations off-guard and keep them in transient states. Withstanding the business and environmental turbulences, Great Organisations consciously and patiently build and nurture certain fundamental values, skills, systems, and processes.

Fundamental and unswerving emphasis on leadership, customer care, long term focus, sustainable growth, nurturing talents and values, systems drive and fanatic drive for excellence have helped the great businesses and organisations keep pace with change and grow even in turbulent circumstances and established companies in the Micro, Small and Medium sector hold the key


ALMaC helps clients identify these fundamental building blocks and functional disciplines that can catapult the organisation into higher growth and performance curves. The most significant differentiator in our services is our handholding help to the clients in building the necessary skills, systems, processes and organisational culture. ALMaC dedicates its people and resources to enable the client to address the unique set of challenges as they are present in the environment. The results we aim at are making organisations forge ahead in the competition, set benchmark standards for product and service offerings while promoting customer and societal interests, and continuously innovating. Our client spectrum includes a wide spread of manufacturing, engineering, banking, construction, hospitality, health, education, IT/ITeS in the SME and large industry segments. Our service offerings come from the deep understanding and long years of experience of our subject experts in a wide range of private and public service organisations.

Even within a broad indicative set of services, we extensively customize our service offerings to precisely suit our client requirements. We work with our clients at all levels of the hierarchy from top leadership to the front-line operations to move them forward in every aspect of their business-operations - from strategic planning to day-to-day operations.

With our support and services, our clients are able to develop

business-organisational strategies and tactical plans to enter new markets and provide better product-service offerings, better customer satisfaction better operational performance-cost, time and efforts optimisation, efficient and effective products and services delivery competencies simplified, streamlined and standardised systems and processes highly motivated, skilled and performance focused human capital Enduring Performance Culture

ALMaC supports enterprises at different levels in their growth trajectory, with suitable strategic approaches and interventions for sustained business growth. Our in-house developed reference model recommends interventions that are critical to business success in the four core areas of – Strategic Business Growth; Product and Service Offerings; Operations Turnaround; People and Organisation Development.

ALMaC, in its long years of experience found that businesses built on core practices of Total Quality, Customer Focus, Continuous Process Improvement, Technology Use, Employee Engagement and enduring Organisation Culture have higher chances of being competitive in any sort of volatile external environment. We help businesses build required ecosystems to achieve competitive excellence.

ALMaC excels in facilitative processes enabling clients to design, implement, and continually improve cutting edge solutions for their contemporary challenges.

Each challenge requires a unique strategy, supported with connected intelligence and expertise.
We provide free consultation to assess your needs and tailor a robust solution to help you achieve your goals

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P. Sambamoorthy
+91 90009 00609

S. Nirmala
+91 98490 85987

ALMaC supports Public Service Delivery organisations in their service delivery improvement efforts through systematic changes to the service delivery processes

  • Citizen Service Requirements Analysis.
  • Stakeholder Consultation.
  • Redesigning the service delivery processes with the objectives of
    • Improved Access to the citizen – ease of access
    • Information on Accessing Services
    • Multiple access points – online / offline, physical proximity
    • Different modes of payments of fee / user charges
  • Improved physical infrastructure at access points.
  • Training of staff for customer / citizen centric delivery of services.
  • Customer Feedback measurement.
  • Training of the staff in continual improvement tools and techniques and handholding for undertaking project mode improvements.
  • Creating a Work culture of Citizen Centricity.

ALMaC supports Public Service Delivery organisations in reengineering their internal working and service delivery processes for gaining better citizen / user satisfaction and as well improvements in

  • Work Productivity.
  • Cycle time reduction .
  • Service Quality Improvement.
  • Defined ownership for work processes and reduction in decision layers
  • Better Employee Satisfaction (Work Related)
  • Use of Information Technology integrating with operational tools such as IoT

ALMaC supports Government and Public service institutions develop implement and sustain Good Governance Practices. We provide comprehensive services ranging from

  • Support in Policy Development.
  • Stakeholder Needs Identification.
  • Sensitization of Workforce.
  • Processes Development and Documentation.
  • Staff Capacity Building.
  • Support in Implementation of Right to Information (RTI) Processes.

Insights, and related Knowledge